At Nolan Furniture, we strive to provide high-quality furniture that meets your expectations. However, if you’re not completely satisfied with your purchase, we’re here to make the return process as smooth and straightforward as possible.
Key Return Information
- Return Window: 30 days from the date of delivery
- Restocking Fee: None ($0.00)
- Return Method: By mail
- Return Shipping (Defective or Damaged Items): Free (a prepaid return label will be provided)
- Return Shipping (Change of Mind): Customer is responsible for return shipping costs
- Refund Processing Time: Within 10 business days after the return has been approved
How to Start a Return To request a return, please email us at support@nolanfurniture.com and include the following information:
- Your full name and order number
- The item you would like to return
- The reason for the return (such as damage, wrong item, defect, or change of mind)
Important: Returns sent without prior authorization cannot be accepted. After your request is approved, we’ll provide the return address along with detailed instructions for completing the return.
Return Eligibility To be eligible for a return, your item must meet the following requirements:
- The product must be unused and remain in the same condition in which it was delivered.
- It must include the original packaging, tags, manuals, and any accessories that came with the item.
Return Shipping Policy We believe in providing clear and transparent information regarding return shipping.
Defective or Damaged Items If your item arrives damaged or has a manufacturing defect, Nolan Furniture will cover the return shipping cost by providing a prepaid return shipping label.
Customer-Initiated Returns If you decide to return an item because you’ve changed your mind or ordered the wrong product, you’ll be responsible for the return shipping charges. Any original shipping fees, if applicable, are non-refundable.
Damages & Issues Please inspect your order promptly after it has been delivered.
Shipping Damage If your package arrives damaged during transit, contact us as soon as possible so we can assist you and, if necessary, begin the shipping claim process.
Incorrect or Defective Items If you receive the wrong item or discover a defective product, please notify us within the 30-day return period so we can resolve the issue as quickly as possible.
Refunds Once your returned item has been received and inspected, we’ll send you an email confirming whether your refund has been approved.
Approved Returns If your return is approved, your refund will be issued using the same payment method used for the original purchase.
Processing Time Please allow up to 10 business days for your refund to be processed after approval. Depending on your financial institution or card provider, it may take additional time for the refund to appear in your account.
Exchanges If you’d prefer a different item or another product, we recommend returning the original item first. After your return has been approved, you can place a new order for your preferred replacement.
Contact Us If you have any questions regarding this Returns and Refund Policy, please don’t hesitate to contact us.
Email: support@nolanfurniture.com Phone: +1 325-235-2170 Address: 119 W 3rd St, Sweetwater, TX 79556, United States Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
For more information, please visit our Shipping Policy, Privacy Policy, Terms of Service, FAQs, and Contact Us pages.
